Terms & conditions

Your use of this website is subject to the terms and conditions as set out, and may be amended from time to time by us.

This website is the property of Protein Pouch and is directed at UK residents only.

Your use of this website is confirmation that you have understood and agreed to be bound by all of these terms and conditions. Use of this web site is prohibited unless you agree to these Terms and Conditions.

Due to the nature of the software and the Internet, no guarantee is given of uninterrupted or error free access to or running of this website or the information-transactions conducted through it. Protein Pouch shall not be liable for any failure in processing your details due to software or Internet errors or unavailability, or circumstances beyond its reasonable control.

Protein Pouch makes no warranty that this site is free from errors, defects or viruses.

Whilst Protein Pouch have no obligation to update this site, we will use all reasonable efforts to ensure that the information published on this website is complete, accurate and up-to-date, but representations or warranties are made (express or implied) as to the accuracy or completeness of such information.

Protein Pouch cannot accept any responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked.

The website may contain links to websites operated by third parties. Such links are provided for your convenience only and we have no control over their individual content. Protein Pouch therefore makes no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked websites nor as to the suitability or quality of any of their products or services.

Protein Pouch is a registered company in England and Wales.


Returns policy

As our products are perishable, we cannot accept returns once the parcel has been delivered. If goods are not fit for consumption on receipt of delivery please contact us immediately by emailing; hello@protein-pouch.co.uk and quoting your order number along with the issue that you are experiencing. We will be in touch within one working day as we make sure to deal with all matters promptly. Once investigated if a product fails to meet our high standards, it is guaranteed that we will do everything in our power to make up for it.


Cancelling your order

Cancelling your PP+ is easy. Once logged into your 'Account' you will see the 'PP+ Orders' section. From here, there is a large, red 'Cancel' button, once this button has been clicked, your PP+ will be cancelled. Just remember to complete the cancellation by 02:00 (2am) the working delivery day before your order is expected to be delivered.

We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under the Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under the Terms and Conditions, such termination would be immediate and may be without notice.